质量工程师（CHU）-上海-00000N9S
说明
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. As a QA Engineer, maintain and improve Franchise Complaint Handling System in JJMS and JJMC
作为质量工程师负责维护并发展JJMS/JJMC的投诉处理体系。
§ Understand CV requirements from 1) Corporation; 2) Originating Company; 3) Applicable government/health authority regulations;
充分理解总公司，母公司，及相关各国政府法规对投诉处理的要求。
§ Assist Manager to establish/optimize/implement documented system to meet relevant requirements.
协助经理建立，优化，实施相关文件体系以符合相关要求。
§ Alerting manager timely when significant issues are identified.
当出现重大情况时，及时通知经理。
§ Review KPIs monthly and provide initiative & implement improvement action timely.
每月审阅主要投诉指标，必要时及采取改进措施。
§ Participant internal audit for CV.
参与所有与投诉相关的内审。
2. Complaint handling
负责投诉处理
§ Timely report complaint, gather and send accurate and sufficient information, and samples for complaint cases as per requirement.
根据要求按时上报投诉，收集投诉描述，准确足够的住处及样品。
§ Complaint handling follow-up GOP/SOP/WI of CV on timeframe/relevant requirements meet KPI target and try to get better outcome.
根据相关投诉的GOP/SOP/WI中规定的时间表及相关要求处理投诉，达到相关的投诉指标，并且不断加以改善。
§ Review resolution form for imported goods to evaluate logical investigation has completed, discuss with upper management and follow-up originating company if necessary.
审阅所有进口产品投诉的分析报告，以确保其合理性，必要时与上级经理或相关母公司进行沟通。
§ Prepare Monthly CV summary of responsible Franchises per specific format.
以特定格式准备各部门投诉月报。
§ Have a tending analysis for related product in monthly report
在月报中对相关产品进行投诉趋势分析。
§ Proactively participant CV knowledge learning via various way - e-net; case study; classroom training; self-learning.
通过各种途径学习有关知识，学习方式包括网上学习，案例分析，产品培训，及自学。
§ Carry out complaint handling training to relevant staffs.
对相关人员进行投诉处理培训。
3. Fulfill other tasks assigned
执行某些特殊项目。
4. Comply with EHS & ISO14001
确保符合EHS 及ISO14001的要求。
资历
-
EDUCATION AND EXPERIENCE
§ Bachelor degree on pharmaceutical or related subjects.
药学或相关专业学士
§ 1-2 years experience in quality compliance or related areas in medical device or pharmaceutical industries.
§ 1-2年相关工作经验
ESSENTIAL SKILLS AND ABILITIES
§ Good communication skills and learning ability
良好的沟通和学习能力
§ English fluent in reading, writing, oral, listening.
流畅的英文听说读写能力
§ Familiar with routine operations of computer and software.
流畅的英文听说读写能力
§ Familiar with routine operations of computer and software.
熟练电脑操作能力
主要地点: 亚太地区-中国-上海-上海
组织: - 强生（上海）医疗器材有限公司
工作: Quality Assurance
说明
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. As a QA Engineer, maintain and improve Franchise Complaint Handling System in JJMS and JJMC
作为质量工程师负责维护并发展JJMS/JJMC的投诉处理体系。
§ Understand CV requirements from 1) Corporation; 2) Originating Company; 3) Applicable government/health authority regulations;
充分理解总公司，母公司，及相关各国政府法规对投诉处理的要求。
§ Assist Manager to establish/optimize/implement documented system to meet relevant requirements.
协助经理建立，优化，实施相关文件体系以符合相关要求。
§ Alerting manager timely when significant issues are identified.
当出现重大情况时，及时通知经理。
§ Review KPIs monthly and provide initiative & implement improvement action timely.
每月审阅主要投诉指标，必要时及采取改进措施。
§ Participant internal audit for CV.
参与所有与投诉相关的内审。
2. Complaint handling
负责投诉处理
§ Timely report complaint, gather and send accurate and sufficient information, and samples for complaint cases as per requirement.
根据要求按时上报投诉，收集投诉描述，准确足够的住处及样品。
§ Complaint handling follow-up GOP/SOP/WI of CV on timeframe/relevant requirements meet KPI target and try to get better outcome.
根据相关投诉的GOP/SOP/WI中规定的时间表及相关要求处理投诉，达到相关的投诉指标，并且不断加以改善。
§ Review resolution form for imported goods to evaluate logical investigation has completed, discuss with upper management and follow-up originating company if necessary.
审阅所有进口产品投诉的分析报告，以确保其合理性，必要时与上级经理或相关母公司进行沟通。
§ Prepare Monthly CV summary of responsible Franchises per specific format.
以特定格式准备各部门投诉月报。
§ Have a tending analysis for related product in monthly report
在月报中对相关产品进行投诉趋势分析。
§ Proactively participant CV knowledge learning via various way - e-net; case study; classroom training; self-learning.
通过各种途径学习有关知识，学习方式包括网上学习，案例分析，产品培训，及自学。
§ Carry out complaint handling training to relevant staffs.
对相关人员进行投诉处理培训。
3. Fulfill other tasks assigned
执行某些特殊项目。
4. Comply with EHS & ISO14001
确保符合EHS 及ISO14001的要求。
资历
-
EDUCATION AND EXPERIENCE
§ Bachelor degree on pharmaceutical or related subjects.
药学或相关专业学士
§ 1-2 years experience in quality compliance or related areas in medical device or pharmaceutical industries.
§ 1-2年相关工作经验
ESSENTIAL SKILLS AND ABILITIES
§ Good communication skills and learning ability
良好的沟通和学习能力
§ English fluent in reading, writing, oral, listening.
流畅的英文听说读写能力
§ Familiar with routine operations of computer and software.
流畅的英文听说读写能力
§ Familiar with routine operations of computer and software.
熟练电脑操作能力
主要地点: 亚太地区-中国-上海-上海
组织: - 强生（上海）医疗器材有限公司
工作: Quality Assurance