MD&D – Master Data Analyst, Global Complaint and Service Management-00000TDK
Description
Medical Devices & Diagnostics Global Services, LLC, a member of the Johnson & Johnson Family of Companies, is currently recruiting for a Master Data Analyst, Global Complaint and Services Management role. The preferred location for this position is Bridgewater, NJ; alternatively the position may be located at any MD&D site globally. Less than 25% domestic and international travel may be required, based on business needs.
Medical Devices & Diagnostics Global Services, LLC., represents more than 60 manufacturing sites and 26,000 employees who plan, source, manufacture and deliver high-quality and cost-effective medical products to our customers around the globe each day. Work of the MD&D Supply Chain supports a multitude of product platforms, new products and delivery systems that are used in a wide range of procedures throughout the healthcare industry, including interventional cardiology, electrophysiology, minimally invasive surgery, hospital sterilization, clinical laboratory testing, diabetes management, joint replacement surgery and vision care.
Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer.
J&J has implemented a global transformational Complaint and Service Management program that focuses on quality as a competitive advantage. It will deliver a common process, organization, and technology solution that supports medical device and diagnostic products in order to increase patient safety, meet global regulatory commitments, and improve operational efficiencies and customer satisfaction.
The Master Data Analyst Complaint is responsible for maintaining Products, Contacts, Complaints, Regulatory, Accounts and Assets Data Administration in the Global Complaint Management and Service System.
The Master Data Analyst is expected to have advanced technology skills and knowledge of the Siebel Application administration aspects, advanced understanding of data elements, knowledge of the End-to-End complaint management process. He or she will work independently and exhibit strong ability to collaborate with Business Partners (Franchises, IT, Market Affiliates, etc.) to provide business support
Responsibilities:
Product Administration: maintain necessary detailed product information including (legal manufacturers, regulatory authorities, product attributes, regulatory information, periodic reportability administration, etc.
System Administration: update the system with product investigation plans, activity plans, service plans, and work templates. Create and maintain email templates, correspondence templates. Determine the need for changes to codes e.g. Subject/Consequence Codes, Analysis Codes, Regulatory Codes, Resolution Codes and coordinate updates with Base Business Support team. Maintain Technical Bulletins. Manage interface transaction errors and make corrections as necessary for data cleansing.
Contact Administration: data cleansing activities for all contacts, reviews for duplicate contacts and duplicate data quality settings
Complaint Administration: manage changes to scripts
Regulatory Administration: set up each regulatory authority with the correct information
Asset Administration: configure assets in the system and associate attributes, accounts, etc.
Account Administration: manage request for new account creation
Qualifications
A minimum of 5 years of experience in Quality Systems and BA/BS Degree or equivalent, or a minimum of 3 years with advanced degree or equivalent required. Experience in Complaint or Service Management required. Siebel experience required. Healthcare Quality Systems experience preferred.
Ability to operate effectively with business partners required. Ability to work independently in a global environment with virtual teams, and having cross cultural awareness required. Ability to collaborate in a cross-functional environment required. Ability to work outside of normal working hours required.
The preferred location for this position is Bridgewater, NJ; alternatively the position may be located at any MD&D site globally. Less than 25% domestic or international travel may be required.
BE VITAL in your Career; be seen for the talent you bring to your work. Explore opportunities within the Johnson & Johnson Family of Companies.
J2W:LI
Primary Location:North America
Other Locations:Europe/Middle East/Africa, Asia Pacific, Latin America
Organization: MD&D Global Services LLC (6209)
Job Function: Quality Control
Description
Medical Devices & Diagnostics Global Services, LLC, a member of the Johnson & Johnson Family of Companies, is currently recruiting for a Master Data Analyst, Global Complaint and Services Management role. The preferred location for this position is Bridgewater, NJ; alternatively the position may be located at any MD&D site globally. Less than 25% domestic and international travel may be required, based on business needs.
Medical Devices & Diagnostics Global Services, LLC., represents more than 60 manufacturing sites and 26,000 employees who plan, source, manufacture and deliver high-quality and cost-effective medical products to our customers around the globe each day. Work of the MD&D Supply Chain supports a multitude of product platforms, new products and delivery systems that are used in a wide range of procedures throughout the healthcare industry, including interventional cardiology, electrophysiology, minimally invasive surgery, hospital sterilization, clinical laboratory testing, diabetes management, joint replacement surgery and vision care.
Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer.
J&J has implemented a global transformational Complaint and Service Management program that focuses on quality as a competitive advantage. It will deliver a common process, organization, and technology solution that supports medical device and diagnostic products in order to increase patient safety, meet global regulatory commitments, and improve operational efficiencies and customer satisfaction.
The Master Data Analyst Complaint is responsible for maintaining Products, Contacts, Complaints, Regulatory, Accounts and Assets Data Administration in the Global Complaint Management and Service System.
The Master Data Analyst is expected to have advanced technology skills and knowledge of the Siebel Application administration aspects, advanced understanding of data elements, knowledge of the End-to-End complaint management process. He or she will work independently and exhibit strong ability to collaborate with Business Partners (Franchises, IT, Market Affiliates, etc.) to provide business support
Responsibilities:
Product Administration: maintain necessary detailed product information including (legal manufacturers, regulatory authorities, product attributes, regulatory information, periodic reportability administration, etc.
System Administration: update the system with product investigation plans, activity plans, service plans, and work templates. Create and maintain email templates, correspondence templates. Determine the need for changes to codes e.g. Subject/Consequence Codes, Analysis Codes, Regulatory Codes, Resolution Codes and coordinate updates with Base Business Support team. Maintain Technical Bulletins. Manage interface transaction errors and make corrections as necessary for data cleansing.
Contact Administration: data cleansing activities for all contacts, reviews for duplicate contacts and duplicate data quality settings
Complaint Administration: manage changes to scripts
Regulatory Administration: set up each regulatory authority with the correct information
Asset Administration: configure assets in the system and associate attributes, accounts, etc.
Account Administration: manage request for new account creation
Qualifications
A minimum of 5 years of experience in Quality Systems and BA/BS Degree or equivalent, or a minimum of 3 years with advanced degree or equivalent required. Experience in Complaint or Service Management required. Siebel experience required. Healthcare Quality Systems experience preferred.
Ability to operate effectively with business partners required. Ability to work independently in a global environment with virtual teams, and having cross cultural awareness required. Ability to collaborate in a cross-functional environment required. Ability to work outside of normal working hours required.
The preferred location for this position is Bridgewater, NJ; alternatively the position may be located at any MD&D site globally. Less than 25% domestic or international travel may be required.
BE VITAL in your Career; be seen for the talent you bring to your work. Explore opportunities within the Johnson & Johnson Family of Companies.
J2W:LI
Primary Location:North America
Other Locations:Europe/Middle East/Africa, Asia Pacific, Latin America
Organization: MD&D Global Services LLC (6209)
Job Function: Quality Control